Refund policy
Thank you for shopping at RebelRosa. If you are not completely satisfied with your purchase, we are here to help.
Returns
- Return Period: You have 30 days from the date of receipt of your order to return an item.
- Return Conditions: To be eligible for a return, your item must be unopened and in the same condition as when you received it. It must also be in the original packaging.
We are not responsible for refunding the amount if an opened product has been sent. This will be checked when it arrives at the warehouse, and in that case, you will not be eligible to receive your order again.
Return Process
- Start your return: Send an email to info@rebelrosa.com with your order number.
- Return Authorization: Once your request is approved, you will receive shipping instructions.
- Send your item: Pack the item securely and include the order number. Send it to the address provided in the instructions.
Refunds
- Notification: Once we receive your returned item, we will notify you by email about the receipt and status of your refund.
- Approval: If approved, the refund will be processed and automatically applied to your credit card or original method of payment within a certain number of days.
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Refund Timeframe: Processing times may vary depending on the payment method and the bank.
Return Shipping
- Shipping Costs: You are responsible for the shipping costs to return your item. Shipping costs are non-refundable.
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Shipping Tracking: We recommend using a trackable shipping service or purchasing shipping insurance to ensure we receive your returned item.
Contact
If you have any questions about returning your item, please contact us at info@rebelrosa.com.